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FieldWorker is committed to providing you the best support in the industry. We extend that pledge by offering toll-free telephone and online support, and annual product maintenance including upgrades, maintenance releases and continued product enhancements.


FieldWorker support services cover a wide range of options, including:



Phone Support

Toll-free technical support available Monday through Friday from 9:00am to 5:00pm Eastern Time.


Email Support

Email support featuring 24-hour target response time for issues received during business hours.


Online Support

Expedite problem identification and resolution through a collaborative framework enabling FieldWorker technician’s remote control access to customers desktop.


Optional 24/7 Phone & Email Support

Toll-free technical and email support for organizations that require support outside of regular business hours


Support Knowledgebase

The Support Knowledgebase provides software patches, frequently asked questions and support news to all registered customers.


Online Training

Quarterly online training sessions are available to helpdesk staff and system administrators.


Product Release

Detailed information, new features and capabilities for each product release.

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