FieldWorker is committed to providing you the best support in the industry. We extend that pledge by offering toll-free telephone and online support, and annual product maintenance including upgrades, maintenance releases and continued product enhancements. FieldWorker support services cover a wide range of options, including:
Phone Support
Toll-free technical support available Monday through Friday from 9:00am to 5:00pm Eastern Time.
Email Support
Email support featuring 24-hour target response time for issues received during business hours.
Online Support
Expedite problem identification and resolution through a collaborative framework enabling FieldWorker technicians remote control access to customers desktop.
Support Knowledgebase
The Support Knowledgebase provides software patches, frequently asked questions and support news to all registered customers.
Online Training
Quarterly online training sessions are available to helpdesk staff and system administrators.
Product Release
Offering detailed information, new features and capabilities for each product release.
Customer Self Service Portal
Access our secure customer Self Service Portal to log a new support case or view solutions to previous cases.
